Sunday, February 7, 2010

Oh where, Oh where can you be? A shipping story.

When I first opened my Etsy store 3 1/2 years ago, I offered free shipping for my first 2 years.  Last year I finally had to include a shipping charge, however I felt that I did better than most by upgrading the US only shipping to "Priority" for the price you pay, therefore you will get it faster for your buck - and I have no intentions of changing that policy now.   

Now, I know that losing pieces is the cost of doing business - but lets face it - I'm not a big "Box" store that can absorb losses readily.  And that brings us to the new shipping policy. In comes The United States Postal Service.  After doing some lengthy research and pricing I have decided to  use their International shipping and insurance, with my European Union and Canadian customers only.  This increased cost for shipping will include  full insurance value on your items and give you the ability to track its location.   In the event you want to purchase more than one piece in the shipment the additional cost will be $1.00 (a break if you are purchasing higher end pieces as the cost of insurance through USPS is steep).

Having lost 4 shipments in the last year (one of them was almost $200.00) is not a good number.  Also, I have been getting complaints that I don't put "gift" on the customs tags.  Well, that's not legal.  I use the same Post Office every time I ship and the people know me.  In fact, the fine, if they catch you is quite large - so as the old saying goes:  Honesty is the best policy.  So, please don't ask me to put "gift" on your purchase.  I'll just have to give you a big sob story about how I don't want to break US Federal Laws:)

Anyway, I don't want this to sound like a big complaint against my Canadian and European friends - I really do value your business, really!  I just can't afford to ship to you without full insurance and tracking ability.  Thank you so much for your understanding.  If you have any questions about or requests about alternate shipping options if you live in Canada or Europe (like self-insuring to save money) let me know - I'm happy to ship that way to you so long as you are the one taking the risk.

- Pink